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Kristen Carlisle

Community and Creator Management


Supported the beta and launch of over 5 titles.

  • Identified, triaged, and prioritized community issues and escalated to appropriate team members.

  • Created and distributed post-patch and post-crisis reports to evaluate sentiment and inform future decisions.

  • Organized and hosted live post-patch discussions and Q&A sessions with players across Twitter Spaces and Discord Stages.

  • Aligned communications with internal teams and localization. Wrote patch notes, crisis comms.

Transformed the standard for creator programs across all Hi-Rez Studios products:

  • Directed the Rogue Company Creator Program of over 150 global creators.

  • Developed the creator program strategy for the Divine Knockout (DKO) launch.

Developed a Discord bot in DSharp Plus (D#+) with an SQLite DB to optimize hands-off role assignment in the official Polyarc Discord.

Lead community planning and efforts in Polyarc December ’23 Holiday Marketing plan, resulting in over $1.5M gross revenue.

Strategy and Execution

Mentored the Hi-Rez community team, providing career guidance, removing roadblocks across product teams and disciplines, and maintaining community documentation.

Coached over 30 Rogue Company creators on content best practices, SEO optimization, and platform strategies.

Oversaw a global Community of Practice within Riot Games, providing guidance for 3 international teams building community outreach efforts.

Leadership and Advocacy

Developed player-centric content strategies alongside key stakeholders to reach an audience of over 150M players.

  • Produced over 36 episodes of the official League of Legends podcast, accumulating more than 1M listens in the first year, with an average user rating of 4.6/5.0

  • Lead production efforts for twitch.tv/leagueoflegends, amassing more than 4.5M views and 38,856 organic subscribers across 138 unique pieces of content in one year.

Content Development

Polyarc Games
Senior Community & Social Media Manager
June 2023 - Present

Hi-Rez Studios
Senior Community Specialist
Apr 2021 – Jan 2023

Personal Project
Podcast Host, Blogger, Content Creator
May 2018 – Jan 2021

Riot Games
Player Relations Specialist
Dec 2015 – Mar 2018

Robot Entertainment
Asst. Community Manager
Jun 2014 – Nov 2015

Gazillion Entertainment
Community Agent
Jul 2013 – May 2014

OKeez
Freelance, Community Manager
Jul 2012 - Sept 2012

BioWare Austin
Social Media Representative
Jan 2012 – Jun 2012

BioWare Austin
Community Representative
Oct 2010 - Oct 2011

Curse Inc
Senior Moderator, Warhammer Alliance
Dec 2008 - Oct 2010

Experience

  • Community Strategy

  • Brand Development

  • Social Media Management

  • Project Management

  • Content Development

  • Hosting

  • Mentorship

  • Cultural Competency

Expertise

Wharton County Community College
Interpersonal Communications, Incomplete
Honors: Phi Theta Kappa
2009 - 2013

Education